Configuring DNS
Steps and details covering how to connect your own domain to your Tuplo website.
While Tuplo provides hosting for your website, you can use your domain by pointing your DNS settings to our servers.
Heads Up!
During this process, SSL/TRS services must confirm that the new site is secure. This process is standard whenever making these adjustments to domains. It can take between 24 and 48 hours to complete, and you will find that the following services are unavailable until your site receives its SSL certificate.
Tuplo Studio will be unavailable and inaccessible.
Limited access to Dashboard settings.
When navigating to your site, some browsers will alert traffic that the site may be unsafe.
Please ensure you have plenty of time before these changes and plan accordingly.
Domain Direction
To begin, you'll need a domain provided by a third-party service. Ensure you know how your service refers to and manages A and Cname records. While most specifics are universal, some hosts may use differing titles when referring to specific details. Once you're confident you understand this, you can begin pointing your DNS to our servers.
Server Locations and IPs
You will need the IP for your chosen server when first onboarding with Tuplo. If you need a reminder of which IP you chose, refer to the table below or contact our support team.
Server
Service Region
IP Address
Bend, Oregon
Western United States
154.16.168.183
Dallas, Texas
Central United States
154.16.170.200
Charlotte, North Carolina
Eastern United States
Coming Soon!
Required Records
After you confirm the proper IP, you must make several records in your DNS settings.
An A Record of your Think Server pointed to the proper IP address.
thinkserver.[name of your website].com
An A Record for the domain you want to use that also points to the proper IP address.
[your website address].com
A Cname record for the address above, including the www. prefix.
www.[your website address].com
FTP Records for Code Access
If you have access to your website code, you'll want to ensure you have the following A record to access your site's code on the new domain.
An A Record for ftp pointed to the proper IP address.
Quick Tips!
The Think Server address is required to connect your Tuplo Studio to your Tuplo website. Without this record, you cannot access your store in Tuplo Studio.
SSL/TLS Certificate
After providing the correct records in your DNS settings, SSL/TLS services will begin checking your site to ensure its security. This process can take some time, but once completed, you can access your website using a secure prefix and regain full access to Tuplo and Tuplo Studio services.
Quick Tips!
If you attempt to navigate your site using https://[your web address].com the page will default to the Outtulo demo site. Don't worry. Once SSL assigns the certificate, this won't happen.
Tuplo Studio Server Direction
Due to the domain change, you will receive a prompt indicating that your server is unavailable. You must update the server settings to the new address.
To do this:
Click Change Server.
Enter your Store ID from the Group Profile page of your Tuplo Dashboard.
Enter your user login credentials.
Lastly, enter the new web address provided by the new domain.
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