Shippo
Integrate shipping and packing assistance with Shippo.
Last updated
Was this helpful?
Tuplo Account Management Guide
Integrate shipping and packing assistance with Shippo.
Last updated
Was this helpful?
Integrating a Shippo account affords access to the following features in Tuplo and Tuplo Studio.
Live tracking of shipments in Tuplo Studio
Live shipping rates for customers when checking out.
Print shipping labels in-store.
Support shipping services like FedEx, UPS, DHL, and more.
Shippo support offers detailed help topics for new and experienced users, including a step-by-step guide to creating a new account here.
For convenience, below is a broad outline of the steps needed to create a new business account with Shippo.
Go to goshippo.com
Click Get Started.
Follow the provided instructions to create an account.
After creating a Shippo account, generate a Shipping Token API and paste it into your Tuplo Dashboard.
To generate a Shipping Token API code:
Log in to your Shippo account.
Click the Gear icon.
Select API from the Advanced options.
Click the Generate Token button under the Live Token section.
Copy the code provided.
Then, go to the preferences section of your Tuplo Dashboard, choose shipping, and follow these steps to connect your Shippo account to Tuplo.
Select Shippo from the Shipping Type dropdown menu.
Copy and Paste the Shipping Token API.
Click the Update Shipping button to finish the process.
Quick Tips!
We recommend saving your code in a secure location outside your Tuplo Dashboard. For security reasons, Shippo will only provide it once. If you've misplaced your code, contact Shippo support for solutions.
Upon creating your Shippo account, you'll need to configure several options found within Shippo's settings.
To access your Shippo settings page:
Log in to your Shippo account.
Click the Gear icon in the top right corner.
You need to specify the carriers you will use for shipping to calculate rates and print labels.
To select your supported carriers:
Select Carriers from the Shipping options.
Activate the toggles associated with the mail carriers you wish to use.
To connect an existing account:
Click the Connect Carrier Account button and follow the provided instructions.
These rates are provided to customers at checkout and offer accurate shipping cost estimates.
To set checkout rates:
Select Rates at checkout from the Shipping options.
Choose an option from the Packaging dropdown menu.
Click the Add Shipping Option button.
Enter a name and a description for the option. (Example: 2-Day or Standard Shipping)
Choose an Option Type from the dropdown menu.
Select one or more of your connected carrier services.
Enter any adjustments.
Provide a fallback amount.
Click the Save button to confirm the new shipping option.
Quick Tips!
You can create and manage packaging options by selecting Packages from the Shipping section or by choosing More Options > Save Box when building shipments in an order in Tuplo Studio.
Webhooks are essential for live tracking functionality in Tuplo Studio.
To create a new webhook:
Select API from the Advanced options.
Click the Add Webhook button.
Enter the following information:
Event Type: Track Updates
Mode: Live
URL: thinkserver.[your-domain.com]/webhooks/shippo/fetch-track-update.php
Click the Save button to apply the webhook.
While the Tuplo support team can help troubleshoot your Shippo integration and assist with connecting it, we aren't the experts when it comes to working within your Shippo account. Follow the links below to find extensive resources and support channels with Shippo Support.
Shippo Support: https://support.goshippo.com/
Shippo Tutorials: https://goshippo.com/resources/tutorials
Quick Tips!
If you encounter the error code FRP183, this likely indicates an issue with your Shippo account settings. We recommend contacting Shippo Support.
