# Shippo

<figure><img src="https://3633098189-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0nc9z5ERStcxnY8SDZS%2Fuploads%2FxdWwQcKuvbgEX8YXq0YI%2Fshippo.webp?alt=media&#x26;token=85310d44-adb8-4ff2-b834-4a4df30742a7" alt=""><figcaption><p>goshippo.com homepage</p></figcaption></figure>

Integrating a Shippo account affords access to the following features in Tuplo and Tuplo Studio.

* Live tracking of shipments in Tuplo Studio
* Live shipping rates for customers when checking out.
* Print shipping labels in-store.
* Support shipping services like FedEx, UPS, DHL, and more.

***

## Create a Shippo Account

Shippo support offers detailed help topics for new and experienced users, including a step-by-step guide to creating a new account [here](https://support.goshippo.com/hc/en-us/articles/4403014150299-Creating-your-Shippo-Account#h_85ed9a45-e181-4b2f-a8f0-f850720e6179)**.**

For convenience, below is a broad outline of the steps needed to create a new business account with Shippo.

1. **Go** to [goshippo.com](https://goshippo.com/)
2. **Click** Get Started.
3. **Follow** the provided instructions to create an account.

***

## Connect to Tuplo

<figure><img src="https://3633098189-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0nc9z5ERStcxnY8SDZS%2Fuploads%2Fe5ahgYtDvBjGXr9FLFWQ%2Fdashboard-pref-shipping-shippo.webp?alt=media&#x26;token=93db0e23-93d8-4754-9e59-cf874b1dc9e1" alt=""><figcaption><p>Shipping preferences in the Tuplo Dashboard.</p></figcaption></figure>

After creating a Shippo account, generate a Shipping Token API and paste it into your Tuplo Dashboard.

To generate a Shipping Token API code:

1. **Log in** to your Shippo account.
2. **Click** the Gear icon.
3. **Select** API from the Advanced options.
4. **Click** the Generate Token button under the Live Token section.
5. **Copy** the code provided.

**Then**, go to the preferences section of your Tuplo Dashboard, choose shipping, and follow these steps to connect your Shippo account to Tuplo.

1. **Select** Shippo from the Shipping Type dropdown menu.
2. **Copy and Paste** the Shipping Token API.
3. **Click** the Update Shipping button to finish the process.

{% hint style="info" %}
**Quick Tips!**

We recommend saving your code in a secure location outside your Tuplo Dashboard. For security reasons, Shippo will only provide it once. If you've misplaced your code, contact Shippo support for solutions.
{% endhint %}

***

## Additional Shippo Settings

Upon creating your Shippo account, you'll need to configure several options found within Shippo's settings.

To **access** your Shippo settings page:

1. **Log** in to your Shippo account.
2. **Click** the Gear icon in the top right corner.

***

### Carriers

<figure><img src="https://3633098189-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0nc9z5ERStcxnY8SDZS%2Fuploads%2FlyiZhBnH0kAAeQLc1fm8%2Fshippo-carriers.webp?alt=media&#x26;token=2fae3239-710f-452e-a0ab-228a3d07d78c" alt=""><figcaption><p>Carriers option in the Shipping section.</p></figcaption></figure>

You need to specify the carriers you will use for shipping to calculate rates and print labels.

To select your supported carriers:

1. **Select** Carriers from the Shipping options.
2. **Activate** the toggles associated with the mail carriers you wish to use.

To connect an existing account:

* **Click** the Connect Carrier Account button and follow the provided instructions.

***

### Checkout Rates

<figure><img src="https://3633098189-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0nc9z5ERStcxnY8SDZS%2Fuploads%2FNGFYVl0cQqXnNnZwQUJa%2Fshippo-rates-at-checkout.webp?alt=media&#x26;token=1282d8a3-fa64-4828-9069-db1f391d5aaf" alt=""><figcaption><p>Rates at checkout options in the Shipping section.</p></figcaption></figure>

These rates are provided to customers at checkout and offer accurate shipping cost estimates.&#x20;

To **set** checkout rates:

1. **Select** Rates at checkout from the Shipping options.
2. **Choose** an option from the Packaging dropdown menu.
3. **Click** the Add Shipping Option button.
4. **Enter** a name and a description for the option. (Example: 2-Day or Standard Shipping)
5. **Choose** an Option Type from the dropdown menu.
6. **Select** one or more of your connected carrier services.
7. **Enter** any adjustments.
8. **Provide** a fallback amount.
9. **Click** the Save button to confirm the new shipping option.

{% hint style="info" %}
**Quick Tips!**

You can create and manage packaging options by selecting Packages from the Shipping section or by choosing More Options > Save Box when building shipments in an order in Tuplo Studio.
{% endhint %}

***

### Webhooks

<figure><img src="https://3633098189-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV0nc9z5ERStcxnY8SDZS%2Fuploads%2FkdaQPjrODg0gd7s8VYyQ%2Fshippo-webhooks.webp?alt=media&#x26;token=1cfbfe8d-8e26-433d-b2c5-c9adfb5481fa" alt=""><figcaption><p>Webhooks in the API options in the Advanced section.</p></figcaption></figure>

Webhooks are essential for live tracking functionality in Tuplo Studio.&#x20;

To **create** a new webhook:

1. **Select** API from the Advanced options.
2. **Click** the Add Webhook button.
3. **Enter** the following information:
   * Event Type: Track Updates
   * Mode: Live
   * URL: thinkserver.\[your-domain.com]/webhooks/shippo/fetch-track-update.php
4. **Click** the Save button to apply the webhook.

***

## Shippo Support

While the Tuplo support team can help troubleshoot your Shippo integration and assist with connecting it, we aren't the experts when it comes to working within your Shippo account. Follow the links below to find extensive resources and support channels with Shippo Support.

* **Shippo Support:** [**https://support.goshippo.com/**](https://support.goshippo.com/)
* **Shippo Tutorials:** [**https://goshippo.com/resources/tutorials**](https://goshippo.com/resources/tutorials)

{% hint style="info" %}
**Quick Tips!**

If you encounter the error code FRP183, this likely indicates an issue with your Shippo account settings. We recommend contacting Shippo Support.
{% endhint %}