Getting Started

How to start using Tuplo Studio

After onboarding, you should begin building your product catalog in Tuplo Studio. Below are some software requirements and steps to download and install Tuplo Studio.

Quick Tips!

If you're unsure if you've completed our onboarding process, please refer to the Tuplo Account Management Guide, or you can contact support by visiting www.tuplo.com and using our chat widget.

Before installation, you'll need:

1. An active subscription and Tuplo Account.

2. A stable and reliable internet connection.

3. A Mac computer using the most current version of macOS.

4. Your Store ID/Account ID is found in your dashboard's Group Profile Section.

5. At least one staff account has been created in the Staff section of your dashboard.

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Initial Installation

Once you have these items together you can download and install Tuplo Studio.

To do so:

1. Download Tuplo Studio from our website at Tuplo.com.

2. Launch the installer by double-clicking the downloaded file.

3. Follow the on-screen instructions to complete the installation.

After installation, a window will prompt you for the following information:

• Account ID: This is found on your Group Profile page and may also be called Store ID.

• User Name/Password: This can be any of the staff accounts you've created.

Enter these and press enter to complete the setup.

Quick Tips!

If you are using multiple systems, you'll need to configure your Tuplo Studio preferences for each one. The Preferences section provides more information.

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Updating Tuplo Studio

When an update is available, the next time you launch your Tuplo Studio software you will receive a prompt to update your software.

You can choose to either update then, or continue using the current installed version.

Quick Tips!

Before updating to a new macOS version, visit Tuplo.com to ensure that Tuplo Studio is compatible.