Tracking Fraud

Orders / Tracking Fraud

Order details are shown in the Fraud Layout of the Order Detail Window.

An unfortunate reality for any retailer is the potential for fraudulent payments.

Of course, the best solution is always a proactive approach. By following safe business practices and providing your staff with proper training to identify and react accordingly to fraudulent payments, you can limit fraudulent orders and properly document when they occur.

Tuplo Studio accommodates by marking orders as fraudulent. Details related to that order are flagged, and any new orders with similar information receive the Potential Fraud indicator.

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Mark Orders as Fraudulent

To mark orders as fraudulent:

1. Open the order.

2. Click the Edit button.

3. Activate the fraud checkbox.

4. Click the Update button.

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Compare Fraudulent Orders

Fraudulent orders with similar information are listed in the Fraud tab of the Order Detail Window.

To access this tab:

• Click the Fraud tab when viewing an order in the Order Detail Window.

Selecting an order from this list will display more information below.