# Order Status

<figure><img src="/files/Q0T7ZdYrePRLR3eg9Qk9" alt=""><figcaption><p>An Open Order Status in the Order Detail Window.</p></figcaption></figure>

Throughout its lifecycle, an order transitions through multiple stages. These stages reflect the order's current position and dictate the necessary actions to move it toward completion.

**Order status** can be one of these three states:

* **Open**: The order is active, and you can still change it.
* **Closed**: The order has been completed.
* **Canceled**: The order cannot be completed or closed.

***

## Close

Orders can be closed either individually or in bulk once they fulfill the following requirements:

* All Products have been shipped.
* All payments have been captured.
* The remaining amount due is $0.00.

To close an order,&#x20;

1. **Open** the desired order in the Order Detail Window.
2. **Click** the Close Order button.

{% hint style="info" %}
**Quick Tips!**

You can close multiple orders in the Orders tab using the More Options menu. For more information, refer to the section on [Multi-Order Operations](/using-tuplo-studio/orders/edit-orders.md#multi-order-operations).
{% endhint %}

***

## Cancel

You cancel orders that fail to meet the closing criteria.

To **cancel** an order:

1. **Open** the desired order.
2. **Void** or **Reverse** any payments.
3. **Remove** any Shipments and Products in the order.
4. **Click** the Cancel Order button.

***

## Reopen

To **reopen** a closed or canceled order:

1. **Open** the desired order in the Order Detail Window.
2. **Click** the Open Order button.

***

## Video Tutorial

{% embed url="<https://iframe.mediadelivery.net/play/231419/9ce39df1-0ae5-4ae9-bc11-d4325514a759>" %}
Explore the different order statuses in Tuplo Studio, including open, closed, and canceled.
{% endembed %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tuplo.com/using-tuplo-studio/orders/order-status.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
