Order Status
Orders / Order Status
Throughout its lifecycle, an order transitions through multiple stages. These stages reflect the order's current position and dictate the necessary actions to move it toward completion.
Order status can be one of these three states:
Open: The order is active, and you can still change it.
Closed: The order is completed.
Canceled: The order was stopped before completion.
Close
Orders can be closed either individually or in bulk once they fulfill the following requirements:
All Products have been shipped.
All payments have been captured.
The remaining amount due is $0.00.
To close an order,
Open the desired order in the Order Detail Window.
Click the Close Order button.
Quick Tips!
You can close multiple orders in the Orders tab using the More Options menu. For more information, refer to the section on Multi-Order Operations.
Cancel
Orders that can't be finished or don't meet the closing criteria can be canceled.
To cancel an order:
Open the desired order.
Void or Reverse any payments.
Remove any Shipments and Products in the order.
Click the Cancel Order button.
Reopen
Orders that have been closed or canceled can be reopened if necessary.
To do so:
Open the desired order in the Order Detail Window.
Click the Open Order button.
Last updated
