Process Payments
Orders / Process Payments
Ensuring customer satisfaction is a top priority, and timely product payment is vital. This section provides detailed information about the various payment types Tuplo Studio supports and how to manage them efficiently.
Payment Types
Tuplo Studio supports processing these payment types:
Credit
Debit
Cash
Checks
Gift cards
Other seller-defined payments
Accepting Payments
Once products have been added and shipping has been completed:
Click the Add Payment button to open the Add Payment Window.
Then, to add a payment:
Select a payment type.
Enter the desired amount.
Add any additional details depending on the payment type.
Click the Process button.
Card Payments
If your sales are strictly online and do not have a retail location, customers provide their card information when checking out on your website. You only need to capture funds when you fulfill that order.
If you have a physical retail location, credit card payments are processed using a PayJunction Smart Terminal by either swiping, inserting, tapping, or manually entering card information. Terminals that support the tapping function are compatible with mobile payment services like Apple Pay and Google Wallet.
Smart Terminal
Complete the following steps to process a credit or debit payment using a PayJunction Smart Terminal.
Click the Add Payment button.
Select credit.
Select Smart Terminal.
Enter an amount.
Click the Process button.
The customer then either taps, inserts, or swipes their card to finish the process.
Manual Entry
You can manually enter a credit card by keying in the number and information related to the customer's card. This is helpful when taking orders over the phone or if there are issues when attempting to process the card.
To manually enter a credit card:
Click the Add Payment button.
Select credit.
Select key.
Enter an amount.
Enter card details.
Click the Process button.
Quick Tips!
If you manually enter a card and do not physically interact with it, say if you are taking an order over the phone, check the Card Not Present box and fill out the additional Address Verification System (AVS) section.
Capturing Pre-Authorized Payments
Pre-authorized Credit Card Payments occur when a card provider holds approved funds until a merchant captures and claims the transaction.
In Tuplo Studio, pre-authorized payments are indicated with a green AUTH badge in the payments section. When you're ready to capture a payment, follow these steps:
Select the payment and perform one of the following actions:
Right-click the payment and select the Capture Credit Card Funds option.
Click the Capture button.
Enter the payment amount.
Click the Process button.
Quick Tips!
Using the Multi-Order Operations feature, you can also capture pre-authorized payments from multiple orders using the More Options Menu in the Orders tab of the Navigator Window.
Additional Credit Card Funds
Additional funds can be captured or authorized from a card already on an order. This would be an option if a customer requests more products to be added to their order, resulting in a greater amount due.
To do so:
Right-click a captured credit card payment and choose one of the following.
Capture Additional Credit Card Funds
Authorize Additional Credit Card Funds.
Enter the amount to apply for capture or authorization.
Click the Process button.
Void Payments
Voiding a payment releases a pre-authorized credit card payment and removes it from the list of active payments. This can only be performed before you capture the funds from the payment.
Suppose a customer already provided a pre-authorized payment but wants to use a different payment method. In that case, you can void the pre-authorized payment after setting up the new payment method.
To do so:
Select the desired payment.
Click the Void button.
Click OK.
Refund Payments
Several reasons can lead to a negative amount due in the Order Detail Window. A negative amount requires you to refund the customer the displayed amount before the order can be closed.
Cash
To provide a customer with cash back:
Click the Cash Back button.
Enter the amount.
Click the process.
Continue the transaction as normal. Then, when you close the order, a cash back prompt will appear, and the cash drawer will open for you to provide the customer with their refund.
Credit a Card
To return funds to a credit card, you will issue a credit to that card.
To issue a credit to a card:
Select the desired payment.
Then either:
Click the Credit button.
Right-click the payment and select credit credit card payment.
Enter the credit amount.
Click the Process button.
Quick Tips!
After a credit card payment is captured, it can be refunded to the customer by manually entering the card information and selecting the refund to card action.
Reverse Payments
You can reverse cash payments if a customer requests to change payment types before any funds have been added to the order. For example, a cash payment was entered, but the customer changed their mind and wanted to pay with a card before any cash was exchanged.
To reverse a payment:
Right-click the payment.
Choose the reverse payment option.
Click OK.
Quick Tips!
This process is meant for unreceived funds. Reversing payments should not be performed to issue cash back.
Payment Errors
Should an issue occur during processing, such as an invalid card number, insufficient funds, connection errors, etc., Tuplo Studio displays an error message outlining the problem.
Declined Payments
Tuplo Studio logs all declined online credit card payments, provides the reason, and labels those payments with a blue declined badge.
If a customer's payments continue to be declined online, they are prevented from attempting another payment online.
Other Payment Types
Tuplo Studio can be configured to work with other physical card processing systems. These options can be configured and added to the Other payment options.
Unlinked CC Refund
When issuing cash back, you can choose this option when the refund is issued to a card without a PayJunction Smart Terminal.
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