# Edit Orders After you create the order, you can modify details from customer and billing information to shipments and product discounts. ## Customer Details Regardless of Order Preferences or how the order was created, you can always edit the customer billing and shipping info by clicking the Edit Icon when viewing and order in the Order Details Window. You can find this in the top right corner along with the Flag indicator. *** ## Order Items

Order Items in the Order Details Window.

**Order Items** are the different actions you can do with an order, like returning products or canceling price changes. Some appear with a button, while others are in the More Options Menu. ### Change Notes

Change Notes as available while editing Prices.

Use **Change Notes** to document the reasoning behind the adjustment. To **add c**hange notes when performing order actions: * **Click** the text entry * **Type** your note. * **Click** the Save button. *** ### Return Products You use the **Return** order item after customers receive their product and wish to return it for a refund or store credit. Returned products go back into your inventory automatically unless you deactivate the Return to Inventory checkbox To **return** a product: 1. **Select** the desired product. 2. **Click** the Return button. 3. **Enter** the quantity returned and a return date. 4. **Deactivate** or **activate** the Return to Inventory checkbox. 5. **Click** the Return Item button. *** ### Void Items and Products Void products that haven't shipped and other order items applied to an order. Voided items remain in the order but only appear when you enable the Show All button. To **void** products or items: 1. **Select** the desired product or item. 2. **Choose** **More Options > Void**. 3. **Enter** any necessary change notes. 4. **Click** the Void button. *** ### Mark as Dropshipped When dropshipping, you don't manage physical stock. Your vendors fulfill orders, which affects the **Vendor Inventory** count. To **mark a product** as dropshipped: 1. **Select** the desired product. 2. **Choose** **More Options > Dropship**. 3. **Activate** the checkbox and select a vendor. 4. **Enter** a SKU if applicable. 5. **Click** the Save button. *** ### Edit Product Quantity

Updating a product's quantity after being added to an order.

By **adjusting a product's quantity**, you can quickly add multiple products without the hassle of scanning or entering each one. Expanding the Order Detail Window sections displays this information and adjustment history for the selected product. Any quantity adjustments are indicated here by a yellow dot and count of changes made. To **change** quantities: 1. **Select** the desired product. 2. **Click** the quantity button. 3. **Enter** the new amount. 4. **Click** the Save button. {% hint style="info" %} **Quick Tips!** You can follow these same steps to adjust the quantity of price and order adjustments. {% endhint %} *** ### **Backorder Quantity** When selling products in a greater quantity than your current inventory, indicating a backorder quantity allows you to track how many products need to be ordered from your vendors to fulfill customer orders.

Search results for orders that have backordered items in them.

The advanced search filters in the Orders tab can then quickly find any orders with products assigned a backorder quantity. {% hint style="info" %} **Quick Tips!** When selling products that may not be physically present in your store, we recommend the following workflow to ensure every purchase is fulfilled according to your policies. 1. **Add products** to your order with a backorder quantity. 2. **Search for** orders with backorder quantities when preparing to place an order for more products. 3. As products arrive, **adjust your orders** when assigning products to shipments. {% endhint %} *** ### Price Changes Once products are added to an order, the prices can be adjusted to either increase or decrease the cost of those items. To **change** a product's price: 1. **Select** the product you wish to adjust. 2. **Click** the Price button. 3. **Select** either price or percentage. 4. **Select** type. 5. **Enter** a fixed amount or percentage in decimals. 6. **Add** any necessary change notes. 7. **Click** the Save button. {% hint style="info" %} **Quick Tips!** If the product added to the order has **a quantity of 2 or more**, match the adjustment quantity to calculate the correct price change. {% endhint %} *** ### Order Adjustments Applying an adjustment allows you to add discounts or charges to the total order. This is useful when you need to reduce the overall order price or account for extra shipping costs. \ \ You can choose to apply adjustments in either fixed amounts or percentages, which will increase or decrease the total order amount or shipping fees accordingly. {% hint style="warning" %} **Heads Up!** Adjustments apply to the whole order. If you are attempting to adjust products in the order, make sure to use either **Price** or **Quantity** to make those changes. {% endhint %} To **apply** an order adjustment. 1. **Click** the Adjustment button. 2. **Choose** either Adjustment or Shipping. 3. **Select** either price or percentage. 4. **Select** type. 5. **Enter** a fixed amount or percentage in decimals. 6. **Add** any necessary change notes. 7. **Click** the Save button. *** ### Promo Codes

Applying a Promo Code to an Order.

**Promo Codes** apply discounts to Orders depending on the rules you set when building them. You can add them after you add a product to an order. To do so: 1. **Enter** the code into the promo code entry. 2. **Press** Return. {% hint style="info" %} **Quick Tips!** For more information on building and managing promos, check the Promos section. {% endhint %} *** ## Mark as Previously Shipped Mark a product as previously shipped if it has been sent but needs to be included in the order, preventing additional inventory changes. To do this: 1. **Right-click** the product**.** 2. **Choose** Mark as Previously Shipped. *** ## Flag an Order To **assign** flags to an order: 1. **Click** the Flag button. 2. **Select** a color from the drop-down list. {% hint style="info" %} **For more info:** Please refer to the section titled [Flags](/introduction/interface-fundamentals/flags.md) in Interface Fundamentals for more information. {% endhint %} *** ## Multi-Order Operations

A succesful Multi-Order Close window.

In the **Orders tab** of the Navigator Window, you can perform **Multi-order Operations.** These include: * **Capture Payments**: Capture any credit card payments for the selected orders. * **Close Orders**: Closes all selected orders that meet the stipulations to do so. * **Send to Shipping Service:** Orders that have unshipped inventoried items will be processed. * **Print Pack Slips:** Prints Pack slips for selected orders. * **Flags:** Marks selected orders with the chosen flag. *** ### Multi-order Errors If the selected orders cannot perform the chosen action, an error report shows which operations are unfinished and why. You can quickly flag these errors for later review by performing the following actions. * **Click** the Select Errors button. * **Click** the Flag button and select a color. *** ## Video Tutorial {% embed url="" %} Master Order adjustments in Tuplo Studio! Learn how to apply changes to your entire order or individual items with ease. {% endembed %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.tuplo.com/using-tuplo-studio/orders/edit-orders.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.