Preferences | Tuplo Support

In the General tab, you can input your company's details. This information automatically fills in various places throughout Tuplo Studio. By activating the Open Orders in Retail Mode option, Tuplo Studio will start in .

Connect Tuplo Studio with your domain and Tuplo servers.

Settings that control features afforded when working in orders. They also affect what happens when using Kiosk Mode.

General Settings

Default Order Type: Choose between Point of Sale or Phone as the order type defaulted to when creating a new order.

Point of Sale Settings

Enabled: Activates the Point of Sale Icon in the order window. Closed orders will auto ship items as carry out, open the cash drawer, and print receipts.
Maximize new order windows: Opens any orders created to fill the screen.
Collapse new order customer info: Hides customer info unless the user expands the section.
Show print panel before printing receipts: Displays the print dialog window before printing receipts.
Print merchant copy of credit card receipts: Prints a separate merchant copy when printing receipts.

Kiosk Settings

Always create guest orders: When Kiosk Mode is active, customer information is filled out as 'Retail Customer' to speed up transactions.

Wallpaper

Here you can select from preloaded images to add a bit of color to customize your system when viewing the Passcode Window.

The Printer tab features options for configuring receipt and label printers. Once connected, you can choose printers from the drop-down menus.

If you check the 'show print panel before printing' box, the print dialog window will appear each time you print a receipt, providing options for receipt delivery.

Receipts can include custom text and a footer to provide customers with store information. When entering text into the footer, you can force a line break by pressing Option + Return.

For more info:

Please refer to the section for assistance setting up new hardware.

Terminals Preferences is where you set which credit card terminals you'd like to use.

There are two types of credit card terminals:

Software: These are terminals used when manually entering credit card details when taking orders over the phone or when a customer's card is damaged and won't read.
Hardware: These are used when a customer taps, swipes, or inserts their card at a register.

Enter the proper credentials and click the Find Terminals button to show available terminals in the drop-down menus below.

Quick Tips!

When a customer pays in person, it is always better to use the physical terminal. Merchant processors charge lower fees for tapped, swiped, or inserted cards than manually entered cards.

The Shipping tab allows you to manage your connected scales, modify your default shipping units, and designate a label printer.

Quick Tips!

If you've connected a scale that doesn't appear in the drop-down menu, check the connected scale's power supply and click the Find Scales button to refresh the list.

More information on connecting scales is in the section.